Effective Date: [13th December, 2025]
This Privacy Policy explains how Aurea Service (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or interact with www.aurea-service.com (the “Site”).
Aurea Service provides serviced accommodation management, rent-to-rent and guaranteed rent solutions, property management, and domestic and commercial cleaning services.
Aurea Service is the data controller for the purposes of applicable data protection laws.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: contact@aureaservice.com
Phone: 07706 253654
Location: Glasgow, United Kingdom
The purpose of this Privacy Policy is to inform you about:
What personal data we collect
How we use your data
Who we share your data with
How long we store your data
Your rights under data protection law
Our use of cookies
This Privacy Policy applies alongside our Terms and Conditions.
We comply with the UK GDPR under the Data Protection Act 2018 and, where applicable, the EU GDPR (Regulation (EU) 2016/679).
We process personal data only when we have a lawful basis, including:
Your consent
The need to perform or prepare for a contract
Our legitimate business interests
Compliance with legal obligations
We are not required to appoint a Data Protection Officer under Article 37 of the GDPR.
By using our Site, submitting a form, or contacting us, you consent to the collection and use of your personal data as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
As part of our commitment to operating responsibly, we maintain appropriate business insurance, including public liability and employer’s liability coverage. This insurance supports our operational responsibilities but does not affect how personal data is collected, used, or protected under this Privacy Policy.
We only collect personal data that is necessary to deliver our services or respond to enquiries.
When you visit our Site, we may collect:
IP address
Browser and device information
Pages viewed and time spent on the Site
When you contact us, request a quote, or book a call, we may collect:
Full name
Email address
Phone number
Property or service address
Service-related details
Data may be collected through:
Contact forms
Strategy call bookings
Quote request forms
Email or phone communication
We use your data to:
Respond to enquiries
Provide cleaning, property management, and serviced accommodation services
Prepare quotes and service agreements
Communicate service updates
Improve our Site and services
Meet legal and regulatory requirements
Automatically collected data is used for:
Analytics
Website performance and security
Your data may be accessed by authorised employees or contractors who need it to deliver services.
We may share limited data with trusted third parties such as:
Website hosting and development providers
Analytics tools (e.g. Google Analytics)
Scheduling, booking, or CRM systems
Data is shared only when necessary and only for the stated purpose.
We may disclose personal data if required:
By law or regulation
For legal proceedings
To protect our legal rights
During a business sale or restructuring
We do not sell personal data.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.
You will be informed if your data is retained for longer than expected.
We take reasonable technical and organisational measures to protect your personal data, including:
Secure servers
Encryption where applicable
Restricted access controls
While we strive to protect your data, no online system can be guaranteed to be completely secure.
Your data may be processed or stored in:
The United Kingdom
The European Union (e.g. Germany)
Where data is transferred internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.
You have the right to:
Be informed
Access your data
Correct inaccurate data
Request deletion of your data
Restrict processing
Data portability
Object to processing
To exercise your rights, contact us using the details above.
We do not knowingly collect personal data from children under the age of 16.
If such data is discovered, it will be deleted promptly.
Our Site does not respond to browser “Do Not Track” signals. Third-party tools linked to our Site may behave differently.
You may receive service-related or marketing emails from us.
You can opt out at any time by:
Clicking “unsubscribe” in emails
Contacting us directly
We use cookies to improve your experience.
Functional cookies: Remember your preferences
Analytical cookies: Improve website performance
Targeting cookies: Personalise content and ads
Third-party cookies: Analytics and site optimisation
You can disable cookies in your browser settings, though this may affect site functionality.
We may update this Privacy Policy from time to time. Updates will be posted on this page, and the effective date will be revised accordingly.
If you have concerns about how we handle your data, please contact us first.
If unresolved, you may lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
For privacy-related enquiries, contact:
Email: contact@aureaservice.com
Phone: 07706 253654
Location: Glasgow, United Kingdom
Aurea Service provides a complete solution for landlords and property owners who want higher returns, hands-off management, and consistent quality.
Insured & Professional Cleaning Company
Copyright © 2025 Aurea Service. All Right Reserved.
